Service Desk Administrator
- Location
- Sofia 1729, Bulgaria Mladost 1, 9 "Ana Ahmatova" str.
- Date
- 13 March 2026
- Job Type
- Service Desk Administrator
Think Smart Ltd. is a rapidly growing company that has a broad portfolio of IT products, services and solutions that help customers build and enhance the efficiency, productivity, security and reliability of their IT infrastructure.
Due to expansion of our team, we are looking to recruit a positive, responsible and proactive individual for the position of – Service Desk Administrator
What will be your duties?
- Communicate using phone, e-mail, and in-person, providing technical support for our clients either remotely or in-person
- Reproduce, diagnose, and resolve technical problems encountered by clients
- Accurately log the support provided and time taken in the service desk software
- Technical support and hardware installations
- Document solutions to the technical problem experienced in our internal knowledge base
- Work with the team to maintain our client’s documentation
What do you need to have?
- Degree in Computer System and Technologies or related area
- Limited working knowledge of Windows Desktop operating systems
- Limited working knowledge of MS Office 365 administration and configuration (Exchange Online, Office Online Apps, OneDrive for Business, and Teams)
- Good understanding of WAN and LAN communications (switches, firewalls, and routers)
- Experience troubleshooting both hardware and software issues
- Experience with Microsoft networking environment and troubleshooting operations
- Excellent verbal and written communications in Bulgarian and English
- Excellent customer service skills
What do we offer?
If our offer is of interest to you and you meet our requirements, please send your CV.
Candidates approved on the documents will be invited for an interview.
- Permanent employment contract with 6 months’ probation period and full salary insurance included
- Attractive salary
- Extra day off on your birthday, along with a special gift from the company
- Work in a professional, friendly and dynamic working environment
- Supplementary health insurance
- Food vouchers
- Experience
- 0+ Years Experience
- Working Hours
- 09 AM to 06 PM
- Working Days
- Weekly 5 days (Mon to Sun)
- Salary
- $24k - 65k (Yearly)
- Vacancy
- No of Vacancies: 2
- Deadline
- 14 April 2026
Why Choose Us
Because we are a fast-growing
company with opportunities to work with technology of an innovative nature and participate in dynamic and interesting projects
Because we are the epitome of stability
and reliability in the face of our customers, providing the protection they need
Because we never stop providing
development opportunities, encouraging and motivating our team.
Think Smart is a rapidly growing IT company, fully focused on the customer and adapting to the latest technology trends.
IT Services
Navigation
© 2025 ThinkSmart.bg | Developed by We Work With You